How to Contact our Office
Please keep in mind that we are a very busy practice. We see many patients daily, including welcoming new patients to our practice. Therefore, our phone lines are often tied up. Below we have listed ways to best contact staff in our office.
- Please note that our office requires an appointment in order to get a medication refill.
- If your medication requires a Prior Authorization, please ask the pharmacy to send the authorization request to our office so that it can be completed.
- Our office has a Facebook Page that allows you to send the office a message or email our staff. Our Facebook Page is Arnold F. Negrin MD, Child, Adolescent and Family Psychiatry
- You can leave a message with our Nurse, however, please keep in mind that she is seeing patients during the day, so she does not answer the phone. The Nurse checks messages and responds periodically throughout the day. Please do not call the nurse line to reschedule/cancel an appointment, to request medical records, to request a prior authorization on a medication, or for medication refills.
- Our Nurse Practitioner does not have a telephone line. For questions or concerns regarding medications, you can reach her through email: Lindsey@arnoldnegrin.com. Please note that contact through email does not constitute an appointment and this communication should not be used to request medication refills or medication changes. If you require discussion regarding requests for medication changes, please schedule an appointment.
- Our Therapist does not have a telephone line. For questions or concerns regarding your therapy services, you can reach her through email: Genevie@arnoldnegrin.com
- Our office staff has email addresses that you can contact regarding non-urgent questions, to cancel/reschedule appointments, or to request a phone call once the office opens: email@example.com; firstname.lastname@example.org; email@example.com; firstname.lastname@example.org; email@example.com
After-Hour Call Service
Please reserve using after-hour phone calls for truly urgent matters. Keep in mind that it’s best to direct your inquiries during normal office hours, when we have access to your medical records. Of course, emergencies can occur at any time. If it is a medical emergency, please call 911. If you develop a medical urgency, or you are uncertain if the issue can wait until the office is open, then please call us. We never want you to delay contacting us about an urgent condition.
Please do not use the after-hours service for the following:
- verification of appointment times
- to cancel same day appointments
- to discuss a concern that has been ongoing/chronic
- to request a medication change
- to request a new prescription or to request verification of a prescription
- to discuss medication prior authorization
Georgia Crisis and Access Line
For immediate access to routine or crisis services, please call the Georgia Crisis and Access Line (GCAL) at 1-800-715-4225. GCAL is available 24 hours a day, 7 days a week and 365 days a year to help you or someone you care for in a crisis. GCAL professionals will:
- Provide telephonic crisis intervention services
- Dispatch mobile crisis teams
- Assist individuals in finding an open crisis or detox bed across the State
- Link individuals with urgent appointment services